Patient Access Representative- Patient Access Department

Location Springhill Medical Center


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Come join our team of professionals that are committed to delivering the best patient care! If you would like to be part of a growing family-focused on supporting clinical excellence, teamwork, and innovation, we urge you to apply now!


Springhill Medical Center is a full service hospital serving southwest Alabama. Our surgical services include outpatient, inpatient, open-heart and robotic surgery. The hospital is equipped with the latest diagnostic equipment, meaning doctors have advanced technology to help them quickly determine a patient's health problem. Springhill's unique heart center offers state-of-the-art services all under one roof. The campus is also home to primary care physicians, a senior residence, sleep center, cancer center, orthopaedic surgery center, wound care & hyperbaric center, and an emergency department staffed by all board-certified emergency medicine physicians.

Responsibilities & Qualifications

Various Shifts: Rotating weekdays, weekends, and holidays- We are looking for a Patient Access Representative to be the first point of contact for patients and assist them in obtaining medical care. The Patient Access Representative's responsibilities include collecting patient details, preparing admission documentation, explaining policies and procedures, and handling patient queries, concerns, and complaints. To be successful as a Patient Access Representative you should be able to perform administrative tasks with high efficiency and always maintain a positive and professional demeanor. Ultimately, a top Patient Access Representative is compassionate and committed to helping people.

Pre-Employment Requirements:

  • We are a drug free facility. Passing a pre-employment drug screening is required.
  • All employees are required to be vaccinated or provide a valid medical or religious exemption.


Patient Access Representative Requirements:

  • Validation of a High school diploma/GED required.
  • Experience in a clerical position preferred.
  • Knowledge of medical terminology and insurance plans is beneficial.
  • Strong administrative and organizational skills.
  • Excellent communication and interpersonal skills.
  • Ability to multitask and maintain strong attention to detail.
  • Compassionate and patient.
  • Professional demeanor.


Patient Access Representative Responsibilities:

  • Greeting patients and their caregivers on arrival.
  • Collecting information such as patient details and insurance information.
  • Preparing patient admission documentation.
  • Entering information into databases and maintaining accurate records.
  • Relaying information to relevant staff members.
  • Providing patients with insurance and payment information.
  • Dealing with patient questions, concerns, and issues.
  • Performing general administrative tasks.


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